- 11.1 If you wish to make a complaint about any aspect of the BancoRemit service, please send your complaint in writing to the address shown on the Contact Us page or by email to firstname.lastname@example.org.
- 11.2 We will acknowledge receipt of your complaint within 2 business days. We will investigate your complaint and come back to you with the results of our investigation no later than 7 business days of receipt of your complaint. If you are not satisfied with the manner in which we have dealt with your complaint, or the outcome, then you may refer the matter to the;
Financial Ombudsman Service
South Quay Plaza, 183 Marsh Wall
London E14 9SR
Tel No: 0800 0234 567